Privacy Policy

Information We Collect

We gather data that enables us to create and manage your account, process transactions, and fulfil our legal obligations. This typically includes personal details such as your full name, date of birth, residential address, email address and telephone number. When you deposit or withdraw funds we may also collect payment information and, where required by regulation, verification documents including photographic identification and proof of address.

In addition to information you provide directly, we automatically collect technical data whenever you visit or use our platform. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We do not collect sensitive personal data beyond what is strictly necessary for identity verification and responsible gambling purposes.

How We Use Your Information

Your personal data is used to deliver the services you request, including account registration, game access, deposit and withdrawal processing, and customer support. We also use it to verify your identity, prevent fraud, meet anti-money laundering and responsible gambling requirements, and maintain accurate records as required by law.

Where you have given consent, we may send you personalised offers, bonuses and promotional communications. You can withdraw this consent at any time. We may further analyse usage patterns to improve our website, develop new features and ensure the overall quality of your experience remains high.

Sharing and Disclosure

We do not sell your personal data to third parties. We may share information with trusted service providers who assist in operating our platform, such as payment processors, identity verification agencies, hosting providers and analytics services. All such partners are contractually obliged to maintain the security and confidentiality of your information.

We may also disclose data where required by law, regulation or governmental authority, particularly to comply with UK gambling regulations, to protect the rights and safety of our users, or in response to valid legal requests. In the event of a business transfer or merger, your information may be passed to the new operator under the same standards of protection outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and provide a smoother experience. Essential cookies enable core functions such as account login and game play. Additional cookies help us understand how visitors use the site so we can improve performance and offer relevant content.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website and the services we can provide.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it. These include encryption of data in transit and at rest, secure servers, access controls, and regular security reviews. While we strive to protect your information, no system can guarantee complete security, and we encourage you to use strong, unique passwords and keep your login details confidential.

Your Rights

Under applicable data protection law you have several rights regarding your personal information. You may request access to the data we hold about you, ask for corrections to inaccurate records, request deletion of your data where we no longer have a legitimate reason to retain it, and object to or restrict certain types of processing.

To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, or sooner where practicable. In some cases we may need to ask for additional information to verify your identity before proceeding.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. This includes retaining certain records to comply with licensing conditions, tax obligations and anti-money laundering regulations. Once data is no longer needed it is securely deleted or anonymised.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be notified to you by email or through a prominent notice on our website. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to our customer support team through the live chat facility or by emailing the address provided in the footer of our website. We are committed to resolving any issues promptly and transparently.